Frequently Asked Questions

Ordering & Shipping

Do you ship discreetly?

Yes, absolutely. All orders are shipped in plain, unmarked packaging with no indication of the contents or our company name on the exterior. Your privacy is our priority.

How long does shipping take?

Australian orders typically arrive within 3-7 business days. We process orders within 1-2 business days. You'll receive tracking information once your order ships.

Do you ship internationally?

Currently, we ship within Australia only. International shipping may be available in the future.

Products & Materials

What type of leather do you use?

Our collection features premium leather products in various grades and finishes. Each piece is selected for quality, durability, and aesthetic appeal. Check individual product pages for specific leather type information.

How do I choose the right size?

Each product page includes detailed sizing information. We recommend measuring carefully and referring to our size charts. If you're between sizes or have questions, please contact us for personalized assistance.

How do I care for my leather items?

Visit our Leather Care Guide for detailed instructions on cleaning, conditioning, and storing your leather pieces to ensure they last for years.

Returns & Exchanges

What is your return policy?

Due to the intimate nature of our products, we can only accept returns for unused, unworn items in original packaging within 14 days of delivery. Please see our Refund Policy for full details.

Can I exchange an item for a different size?

Yes, exchanges are available for unworn items in original condition. Please contact us within 14 days of receiving your order to arrange an exchange.

Privacy & Security

Is my personal information secure?

Yes. We use industry-standard encryption and secure payment processing. We never share your personal information with third parties. See our Privacy Policy for details.

Contact

How can I contact you?

You can reach us through our Contact page. We typically respond within 24 hours during business days.